Privacy Policy
This page is maintained by Priority Rooter & Plumbing to answer common privacy and security questions about our website and services. It is not legal advice.
Your privacy is important to us. This policy describes what information we collect when you visit our website, request service, book an appointment, apply for VIP membership, use our virtual inspection tool, or chat with our assistant. It also explains how we use, store, and protect that information, and the choices you have.
This site is built on the Lovable platform, which provides managed hosting, security updates, and automated backups. We remain responsible for the data we collect and how we use it. This description is not an independent verification or certification of the platform.
Information we collect
We collect information you provide directly to us, such as your name, phone number, email address, physical address, and details about the plumbing service you need. This happens when you:
- Fill out a contact or service request form
- Book an appointment online
- Submit a virtual plumbing inspection with photos or videos
- Apply for a VIP membership
- Chat with our website assistant
- Call, email, or text us
We may also collect technical information automatically, such as your IP address, browser type, device information, and pages visited, to help us understand how visitors use our site and improve their experience.
How we use your information
We use the information we collect to:
- Schedule, confirm, and perform plumbing services
- Communicate with you about appointments, estimates, and follow-ups
- Send SMS or email updates when you have given consent
- Send occasional marketing communications if you opt in
- Process VIP membership applications
- Evaluate and improve our website and customer experience
- Comply with legal obligations and protect our rights
Retention & deletion
We keep your information for as long as necessary to provide service, maintain records, meet legal obligations, and resolve disputes. If you would like us to delete your personal information, please contact us and we will process your request in accordance with applicable laws and our record-keeping requirements.
Your choices
You can:
- Opt out of marketing emails by clicking the unsubscribe link in any email
- Reply STOP to any marketing text message to stop future SMS messages
- Request a copy of, correction to, or deletion of your personal information
- Update your communication preferences by contacting us directly
Security
We take reasonable measures to protect your information from unauthorized access, loss, or misuse. This includes using secure connections, access controls, and trusted platform providers. No online system is completely secure, so we encourage you to protect your own devices and accounts as well.
Children's privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us so we can remove it.
Changes to this policy
We may update this privacy policy from time to time. The updated version will be posted on this page with a revised effective date. We encourage you to review it periodically.
Last updated: July 31, 2026
Contact us
If you have questions about this privacy policy or how we handle your information, please reach out:
Questions about your privacy?
We are happy to explain how we handle your information. Call or email us and we will get back to you quickly.